Return and Refund Policy

Thank you for shopping at Tanerxun.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

1.      Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tan’erxun Industrial Design Services Store in Suzhou Industrial Park, suzhou yuanqu xinweihuayuan.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Tanerxun, accessible from www.tanerxun.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2.      Your Order Cancellation Rights

2.1 Digital Goods

The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Customers are advised to review carefully before making any purchase.

Payment + Refund Policy

All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal, Payoneer or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on tanerxun.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

Tanerxun reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately contact tanerxun@outlook.com with your transaction/payment details to ensure your product is delivered as soon as possible.

2.2 Physical Goods

You are entitled to cancel Your Order within 30 days.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

2.2.1 Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • Product isn’t used or damaged
  • Product must have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Upon reciept, we will check the item to make sure it is in the same condition, and issue a refund for the value of the item.

2.2.2 Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

suzhou gongyeyuanqu songzhuanglu xinweihuayuan 2-806
Jiangsu Province, 215000
China
Mr. Pan

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If an item is defective or otherwise not as described, and it is within 30 days of purchase, we can offer either reimbursement or replacement. For replacement, we will offer the same item if still in stock, or an item of equivalent value if you so choose. We will require that the item to be shipped back.

2.2.3 Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

The above policy (2.2) is only suitable for physical goods shipped from the address in 2.2.2. And for affiliate goods, you should obey that seller’s policy.

3. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: